After a sold out session during National Customer Service Week, we have brought out an additional session for Customer Service Skills now and for the Future. Digitisation and changing technology, customer needs and behaviours mean that people working in…
Are you eager to be recognised for your outstanding customer satisfaction efforts at the Institute's UK Customer Satisfaction Awards? Join us for an insightful webinar that will equip you with the knowledge and inspiration you need to craft your…
Digitisation and changing technology, customer needs and behaviours mean that people working in customer service require broader skills and capabilities. Problem-solving, commercial judgement and data analytics are some of the key skills required to succeed in an ever-evolving landscape. Similarly,…