Customer Service News Yahoo mail crash affects email users January 15, 2020 The Institute of Customer Service 0 Comments The problems on 14 January affected Yahoo Mail users, as well as some customers with BT and Sky email addresses Read more
Customer Service News Burger King grilled over new plant-based burger January 10, 2020 The Institute of Customer Service 0 Comments The fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegans Read more
Customer Service News Bedfordshire residents left without water December 20, 2019 The Institute of Customer Service 0 Comments Faulty valve leaves customers high and dry Read more
Customer Service News Plum users complain about withdrawal issues December 11, 2019 The Institute of Customer Service 0 Comments The money management app has apologised to customers after deposits and withdrawals were delayed Read more
Customer Service News SWR strike to cause misery for commuters December 4, 2019 The Institute of Customer Service 0 Comments The 27-day strike will cause chaos for passengers throughout December Read more
Customer Service News Ofgem outlines plans to tighten regulations for energy firms October 25, 2019 The Institute of Customer Service 0 Comments The move by the industry watchdog comes after a series of recent failures by suppliers Read more
Customer Service News Shell to offset customer emissions at no cost October 21, 2019 The Institute of Customer Service 0 Comments Oil and gas giant will help customers reduce their CO2 footprint Read more
Customer Service News Vodafone customers hit by bills of up to £10,000 following error October 15, 2019 The Institute of Customer Service 0 Comments Vodafone customers unable to reach operator after incorrect roaming charges applied Read more
Customer Service News Nestle launches range of luxury KitKats September 27, 2019 The Institute of Customer Service 0 Comments Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations Read more
Customer Service News Most and least reliable cars revealed September 19, 2019 The Institute of Customer Service 0 Comments A survey of 18,000 UK car owners reveals the reliability of certain models and brands Read more