Last month, the Bank of England confirmed what many of us had feared: inflation continues at record rates. The media has been quick to highlight the impact of inflation – and the resulting rate rises aimed at stemming it – on…
Over the years, social media has become unavoidable in our daily lives, revolutionising how we communicate, share information, and connect. And, of course, this change doesn’t purely relate to ‘social activities’. Platforms like Facebook, Twitter, Instagram, and LinkedIn have transformed…
The service sector is fundamental to the UK economy. Yet, roles in customer service have often been viewed within our society as a stopgap, a steppingstone to other careers or roles or jobs that ‘anyone can do’. Sadly, it is…
The papers would have us believe the economy is on a razor’s edge, with every issue of economic figures scrutinised for signs we’re either in or out of a recession. This week’s economic output figures from the ONS were no…
Our latest UK Customer Satisfaction Index, released this week, paints a concerning picture as to the future of our Service Nation. Overall customer satisfaction showed a decline of 0.7 points, and I fear the true depth of the problem may be…
In these testing times, trust has never been more fundamental to driving satisfaction and loyalty with your customers. Following feedback and requests from our members on their desire to address this, we are launching a new product. Please join…
It has been a really testing couple of years for individuals, families and businesses – and the service industry has performed wonders to keep things going. Without doubt, the true value of service shone through during the worst of the…
With passengers being advised not to travel on trains unless necessary next week and UK airlines told to cancel flights that they can't deliver this summer to prevent a repeat of last month’s travel chaos, it’s clear that there will…