As National Customer Service Week (NCSW) draws to a close, we can safely say the response has been emphatic. Businesses celebrated their teams, teams celebrated their service heroes, and one message rang loud and clear throughout it all: the value…
The lifting of all Covid restrictions this week will have sparked a sigh of relief for organisations across the country. Yet the escalating cost of living crisis and the incredibly concerning and escalating situation in Ukraine suggest businesses and their…
The end of the year is approaching, and what a rollercoaster itās been. For customer service leaders and teams, itās probably been as tough a year as any ā and thatās coming on the back of 2020 when the pandemic…
It was National Customer Service Week (NCSW) at the beginning of October and, like every year, it was a great opportunity to celebrate and recognise the hard work, professionalism and dedication of customer service teams in organisations around the country…
By Jo Causon, CEO, The Institute of Customer Service Given the external agenda of the past week, from fuel and skills shortages to rising energy prices, it is all too easy to overlook many of the positive outcomes that the…
For Wednesday's Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea, Director of Customer Service & Service Delivery at NewDay; Kathryn OāBrien, Customer Experience Director at TransPennine Express; Stephen Shaw, Head…
In July, we published the latest UK Customer Satisfaction Index, alongside the key findings we also made 8 recommendations for organisations to consider as they look forwards to the next 6 months. On this webinar we review those recommendations in…
Just a few weeks ago at the beginning of October, organisations across the UK got involved in National Customer Service Week. Once again, it proved a huge success with high levels of engagement from businesses around the country.
National Cusomer Service Week 2017 is approaching. Here is a new blog on why it is important to get involved in this event.
National Customer Service Week is your chance to highlight why customer service is important to you