In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Simon Brown, CEO at Landmark Information Group. Listen to Jo and Simon discuss leadership,…
Like many of you, I was fascinated and shocked by the Post Office drama that aired on ITV recently and have been following the real-world fallout throughout this week. In years to come, I suspect this story will become an…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Kate Syred, Chief Customer Officer at Direct Line Group. Listen to Jo and Kate…
Our CEO, Jo Causon, and Alison Jones, Senior Vice President, Global Circular Economy Business Unit at Stellantis, share their insights on the key customer experience trends in 2024 and beyond and help you prepare for the challenges and opportunities that…
In this webinar, we identified several key themes which we believe most leaders need to consider to support their customers and engage their teams, drive customer satisfaction and business success. We explored these themes in more detail and undertook activity…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Ian Cameron, Director of Customer Service and Innovation at UK Power Networks. Listen to…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Lesley Taylor, UK Managing Director of Cosmos Tours. Listen to Jo and Lesley discuss…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Ailsa King, Chief Client Officer of Marsh McLennan. Listen to Jo and Ailsa discuss…
As National Customer Service Week (NCSW) draws to a close, we can safely say the response has been emphatic. Businesses celebrated their teams, teams celebrated their service heroes, and one message rang loud and clear throughout it all: the value…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dame Irene Hays, Owner and Chair of Hays Travel. Listen to Jo and Dame…