Calm leadership and focus needed in unprecedented coronavirus times
The job of leaders is to keep a level head, stay focused, and navigate the best way forward with the facts that they have at the time. Difficult times call for better leadership.
The job of leaders is to keep a level head, stay focused, and navigate the best way forward with the facts that they have at the time. Difficult times call for better leadership.
Take a moment and reflect on where you really are in your customer service journey. Does it reflect your purpose and values as an organisation? Are you clear about who you are serving and why? If not, what do you need to do to adjust your trajectory?
Can customer service leaders learn from Leicester City's triumph?
What's really needed from the Queen's speech
The election campaign has shown many themes across the parties that are very revealing of politicians thinking when it comes to customer service
Key trends that had started to emerge in 2014 and how we believed they will develop throughout 2015.
With UK Customer Satisfaction at it's lowest point since 2011 what can you do to make sure customer service helps your business to succeed?
Simply put, customer service is the sum total of what an organisation does to meet customer expectations and achieve customer satisfaction.
The Institute of Customer Service Annual Conference has become a key fixture for all those wishing to gain insight and knowledge about customer service innovations and best practice.