CEO Blog Jo Causon looks at some of the trends emerging in 2015 February 9, 2015 Jo Causon 0 Comments Key trends that had started to emerge in 2014 and how we believed they will develop throughout 2015. Read more
CEO Blog How do you make sure customer service helps your business? August 22, 2014 Jo Causon 0 Comments With UK Customer Satisfaction at it's lowest point since 2011 what can you do to make sure customer service helps your business to succeed? Read more
CEO Blog What is Customer Service? July 29, 2014 Jo Causon 0 Comments Simply put, customer service is the sum total of what an organisation does to meet customer expectations and achieve customer satisfaction. Read more
CEO Blog The 2014 Annual Conference from the Institute of Customer Service January 16, 2014 Jo Causon 0 Comments The Institute of Customer Service Annual Conference has become a key fixture for all those wishing to gain insight and knowledge about customer service innovations and best practice. Read more