Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Matt Gore, Chief Operating Officer, Pension Insurance Corporation. Watch Matt and Jo discuss lessons learnt during these…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Kathryn O'Brien, Customer Experience Director, TransPennine Express. Watch Kathryn and Jo discuss leading business through change.
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Miguel Cabaça, Managing Director, Arval UK. Watch Miguel and Jo discuss sustainability and the importance of being…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Neil Mullarkey of The Comedy Store Players. Watch Neil and Jo discuss top tips on making communication…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Ben Fletcher, Chief Finance Officer, The Very Group. Watch Ben and Jo discuss their plans as they…
By Jo Causon, CEO, The Institute of Customer Service The latest phase of the Covid-19 pandemic has brought with it a fresh wave of uncertainty. Businesses across the country are busy dealing with the immediate challenges brought on by increased…
LBC ran a special report week on the Together Against Hate campaign, spearheaded by Nationwide. The week of special features looked at the impact of abuse towards customer-facing staff, and what we can all do to combat it. Listen to…
By Jo Causon, CEO, The Institute of Customer Service As regional lockdowns continue to come into force up and down the country, it is clear that we are entering the next phase of the Coronavirus crisis. After a brief period…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Catherine Rutter, Managing Director Connect at Lloyds Banking Group. Watch Catherine and Jo discuss the biggest challenges…
By Jo Causon, CEO, The Institute of Customer Service There is no doubt that we have now entered a third phase of dealing with the Covid pandemic. The first phase was characterised by a strong sense of ‘all in it…