Law Archives ⋆ Institute of Customer Service

Vector illustration, the problem of bullying, a man sits on the floor surrounded by people mocking him.

Encouraging better reporting of abuse to protect our essential service workers

May 31, 2024
Jo Causon

I’m sure the potential outcome of the upcoming General Election will remain front of mind for many of you right up to the final whistle. However, while the Institute looks forward to engaging the next Government on a range of…

Illustration of scales on top of two blue books with people standing on top

CEO Blog

Service with Respect – changing the law is just the beginning

April 29, 2022
Jo Causon

Yesterday, the Police, Crime, Sentencing and Courts Bill gained Royal Assent and will pass into law. It included the amendment we have been campaigning for, which introduces harsher sentencing for assaults against public-facing workers. This is a landmark moment for…

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