In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Vanessa Pillay, Director of Customer Service at BT Group. Listen to Jo and Vanessa discuss…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Elaine Kerr, Chief Executive Officer at DPD UK. Listen to Jo and Elaine discuss…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Anne Clarke, Senior Customer Propositions Lead at Waitrose & Partners. Listen to Jo and…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Louise Locke, Executive Director of Customer Service for Information Commissioner’s Office Listen to Jo…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Michelle Prance, CEO of Mettle. Listen to Jo and Michelle discuss female leadership, enhancing…
We recently hosted our July 2024 UKCSI open launch webinar, accessible to both members and non-members. Our CEO, Jo Causon, and the Institute’s Head of Research and Insight, Brian Weston, delved into some of the key highlights and trends, providing…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Gillian Chamberlain​, Managing Director, Capita Ireland. Listen to Jo and Gillian discuss leadership learnings,…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Joanna Swash, Group CEO at Moneypenny. Listen to Jo and Joanna discussion below the…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Phillippa Cardno, Chief Executive at Newbury Building Society. Listen to Jo and Phillippa's discussion…
Undergoing ServiceMark accreditation is an opportunity for organisations – of all sizes and sectors – to demonstrate the high quality of their customer service both internally and externally. Terri Wollard, Head of Special Projects and Training at Cosmos and Avalon…