CEO Blog Employee engagement: how it affects the customer experience April 13, 2016 Jo Causon 0 Comments Employee engagement may be understood as a source of competitive advantage, but are Boardrooms really closing the gap between their perceptions and those of their staff? Read more
CEO Blog RoboCustomer: Is Artificial Intelligence the Future of Customer Service? November 18, 2015 Jo Causon 0 Comments The presence of robots and Artificial Intelligence in the workplace is no longer the preserve of fiction. Read more
Press ReleaseResearch UK public sector leaders call for shared vision to improve customer service, despite financial pressures September 21, 2015 The Institute of Customer Service 0 Comments UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from the Institute. Read more