Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Dr Peter Carter, an independent health consultant and former Chief Executive and General Secretary of the Royal College…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Alastair Brass, Central Operations Director at Marks and Spencer. Listen to Jo and Alastair discuss insights on the…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Joanna Jensen, Founder and Chairman of the UK’s number one baby and children’s toiletry brand, Childs Farm. Watch…
By Jo Causon, CEO, The Institute of Customer Service As our road out of lockdown continues, it’s been heartening to see streets and premises across the country once again bustling with customers. As the nation reawakens from our enforced hibernation,…
For Wednesday's Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea, Director of Customer Service & Service Delivery at NewDay; Kathryn O’Brien, Customer Experience Director at TransPennine Express; Stephen Shaw, Head…
As the saying goes, necessity is the mother of invention – and as businesses continue to face the enormous challenges brought about by the Coronavirus pandemic, this has never felt more relevant.
Customers will still have the option of receiving paper statements if they wish to
Oil and gas giant will help customers reduce their CO2 footprint
The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features
Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations