Since its first months in office, the Government has signalled its desire to deliver economic growth. Making this a reality, however, is more difficult than perhaps we all expected, and the question as to whether regulation has a part to…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Kate Syred, Chief Customer Officer at Direct Line Group. Listen to Jo and Kate…
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Ian Cameron, Director of Customer Service and Innovation at UK Power Networks. Listen to…
As we settle back into normality after the festive break, I’d like to wish you all a very Happy New Year. I hope you were able to enjoy some downtime with friends and family. If the first few days of…
Institute of Customer Service response to Ofwat’s consultation on the methodology for PR24.
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Gareth Turpin, Chief Marketing Officer at Virgin Media O2. Listen to Jo and Gareth discuss insights on navigating…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Basil Scarsella CEO of the UK Power Networks. Listen to Jo and Basil discuss insights on the the…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Sarah Beale, CEO of The Association of Accounting Technicians. Listen to Jo and Sarah discuss insights on the…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Mike Gauterin, Managing Director at BT Enterprise. Listen to Jo and Mike discuss insights on innovations he's excited…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Anna Cook, Managing Director of Service at Sky. Listen to Jo and Anna discuss insights on updating processes…