In an opinion piece for Management Today, our CEO Jo Causon discusses the pressing need for UK business leaders to put customer service at the heart of their business strategies - as well as the tangible benefits for businesses with…
Our CEO, Jo Causon, penned an opinion piece for LBC, discussing the service agenda in the context of the 2024 General Election. Jo discusses the key asks in The Institute of Customer Service's Manifesto to Build a Service Nation, and…
Leadership is clearly an essential part of any organisation’s success – and there is no shortage of literature on the subject. While we might not need another book on the subject, we do need to face into the fact we…
I’m sure the potential outcome of the upcoming General Election will remain front of mind for many of you right up to the final whistle. However, while the Institute looks forward to engaging the next Government on a range of…