Millions would suffer in a cashless society
A report has highlighted the risks of a society where bank notes and coins are no longer used
Morrisons launches ‘Customers First’ initiative
Staff encouraged to adopt 'drop the box' policy
Banking customer satisfaction reaches record high
The latest UK Customer Satisfaction Index (UKCSI) from The Institute of Customer Service reveals customer satisfaction with banks and building societies is at its highest point since the UKCSI began in 2008.
Response to Financial Reporting Council consultation on proposed revisions to the UK Corporate Governance Code
Institute of Customer Service response to the Financial Reporting Council's proposed revisions to the UK Corporate Governance Code.
Why artificial intelligence & robotics should be embraced and not feared
What impact will artificial intelligence and robotics have on the customer experience? Is it a force for good?
CMS Committee inquiry on cyber security
Institute evidence to the Culture, Media and Sport Committee inquiry - Cyber security: Protection of personal data
BIS Committee digital economy inquiry
Institute evidence to the Business, Innovation and Skills Committee inquiry on the digital economy
FCA consultation on transparency in general insurance markets
Institute of Customer Service response to Financial Conduct Authority consultation CP15/41: Increasing transparency and engagement at renewal in general insurance markets
Switch in a week legislation comes into play
On the 16th September the Payments Council launched a new -'7- day Switch'- account switching service (also called the Current Account Switch Service).
Budget 2014: Focus on customer service is central to business competitiveness and growth
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.