Customer Service News Next customers to benefit from tariffs savings March 27, 2019 The Institute of Customer Service 0 Comments The retailer will cut prices in the event of a no-deal Brexit Read more
Customer Service News February footfall among retail shoppers falls again March 14, 2019 The Institute of Customer Service 0 Comments The number of consumers visiting retail stores fell by 2% year on year Read more
Customer Service News NatWest trials fingerprint debit cards March 12, 2019 The Institute of Customer Service 0 Comments The new contactless card enables a spend of over Ā£30 Read more
Customer Service News Virgin mobile consumers hit by price hikes March 7, 2019 The Institute of Customer Service 0 Comments 250,000 customers will be affected from April Read more
Research Transport sector hits rock bottom for customer satisfaction February 26, 2019 The Institute of Customer Service 0 Comments The sector's UKCSI score of 71.8 is its lowest since July 2009 Read more
Customer Service News Saga in hot water over axed credit card February 7, 2019 The Institute of Customer Service 0 Comments The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit Read more
Customer Service News Lloyds Bank to offer 100% mortgages to first time-buyers January 30, 2019 The Institute of Customer Service 0 Comments Lend a Hand' deal caters towards cash-strapped millennials who are struggling to get on the property ladder Read more
Press ReleaseResearch first direct takes top spot for UK customer satisfaction January 22, 2019 The Institute of Customer Service 0 Comments Banking provider, first direct, tops the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service, with a customer satisfaction score of 86.7 (out of 100). Read more
Customer Service News Discount supermarkets report growth over festive period January 11, 2019 The Institute of Customer Service 0 Comments The likes of Aldi and Lidl recorded significant sales increases in the 12 weeks preceding January Read more
Customer Service News Christmas cheer for Next January 4, 2019 The Institute of Customer Service 0 Comments Online sales during the period provide a boost for the retailer Read more