Customers overcharged by £24 billion
Citizens Advice calls for consumer compensation following overcharge findings
Consumers wary of depositing large sums with challenger banks
A survey indicates that 47% of digital-only customers keep less than £1,000 in their accounts
Metro Bank says customers ‘money safe’ after WhatsApp rumour
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
Insurance sector sees increase in customer satisfaction
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Sainsburys and Asda merger blocked
Deal blocked by UK's competition watchdog over fears it would raise prices for consumers
Metro Bank users conned out of thousands by sophisticated scam
The bank has refused to provide full refunds, citing 'grossly negligent' customer behaviour
Blow for TSB savers
The bank is slashing interest rates for Classic Plus Current Account holders to 3% from July
EasyJet reports weak advance sales
Airline says Brexit uncertainty is affecting customer demand for tickets
Automatic compensation for broadband customers
Five broadband and landline providers will now compensate customers automatically when services fall short