HSBC and Santander ordered to refund customers for overdraft charges
The banks failed to warn some customers that they had fallen into the red and were liable for penalty fees
NatWest launches new digital bank
The app-based Bó bank will provide users with a number of innovative features
Morrisons loyalty points go missing
Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK
MPs slam banking IT failures
Treasury Committee report criticises the level of IT failures at banks
QuickQuid collapses, leaving compensation claims up in the air
The UK's biggest payday lender has fallen into administration, leaving thousands of customers in limbo
Almost half of all recruitment fails, costing the UK economy £17.6bn a year
New research conducted by The Institute of Customer Service reveals that ineffective recruitment costs the UK £17.6bn annually.
Vodafone customers hit by bills of up to £10,000 following error
Vodafone customers unable to reach operator after incorrect roaming charges applied
Millions of UK customers overcharged for home and car insurance
Increased insurance premiums after renewals costing £200 extra per person a year on average
Thomas Cook customers may have to wait several weeks for refunds
A large number of customers are unlikely to receive their money back before December
Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers