When was the last time things felt ānormalā? Most of us would probably agree that conditions have felt anything but ordinary ever since the Brexit referendum of 2016. Since then, itās been a whirlwind of political change, the Covid-19 pandemic,…
After a decade of unprecedented challenges and disruptions, the Prime Ministerās announcement of the āgreen shoots of recoveryā last week should be a cause for optimism for businesses across the UK. But with the ongoing pressures of rising costs, supply…
Sometimes things happen that throw into sharp focus how organisations must take a holistic view of what their customers need and adopt a proactive stance to provide the help and advice required. The terrible storms that recently struck many parts…
This past week we saw an all-too familiar story in the UK headlines ā a weekend of disruption, confusion, and āchaosā for holidaymakers and travellers alike due to an air traffic control issue across the country. Following a spring and…
This weekās headlines have been filled with news of widespread supply shortages across UK businesses. Iām sure many of you have popped into a supermarket recently and been met with a scarcity of items such as tomatoes and peppers -…
As I follow the rolling news cycle, I cannot help but feel concerned about our nationās economic and societal future. If we reflect on recent news events, we are seeing a series of very public and serious service failures. Whether…