Customer satisfaction with automotive sector sees slight fall
Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer satisfaction
Customer satisfaction with the utilities sector remains low
The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
NatWest to axe paper statements
Customers will still have the option of receiving paper statements if they wish to
Transport sector remains rock bottom for customer satisfaction
A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector average
Whirlpool under fire again for faulty dryers
An investigation has found that the organisation tried to 'silence' affected customers and was slow to correct the problem
Gatwick trial aims to improve boarding times
The trial is seeking to improve the customer experience and reduce delays
Fake Amazon reviews risk misleading consumers
Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers
Prudential hit with large fine for misleading customers
The FCA has fined the company for its failure to tell customers key facts
National Customer Service Week provides a focal point that should become business as usual
A chance to embed positive change