Transport sector remains rock bottom for customer satisfaction
A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector average
Whirlpool under fire again for faulty dryers
An investigation has found that the organisation tried to 'silence' affected customers and was slow to correct the problem
Gatwick trial aims to improve boarding times
The trial is seeking to improve the customer experience and reduce delays
Fake Amazon reviews risk misleading consumers
Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers
Prudential hit with large fine for misleading customers
The FCA has fined the company for its failure to tell customers key facts
National Customer Service Week provides a focal point that should become business as usual
A chance to embed positive change
Half a million households and businesses experience slow broadband
Ofcom has revealed that almost 2% of the population are affected by poor broadband connections
Thomas Cook collapse causes chaos for customers
The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers
Aldi continues its expansion
The discounter supermarket is set to open a host of new stores as it continues to attract customers from rival retailers