Millions affected by IT banking failure
Lloyds Banking Group customers were unable to access their accounts on New Year's Day
Banks and building societies sees drop in customer satisfaction
Sector sees first fall since 2016 but remains above UK average
Customer satisfaction with tourism sector remains high
Satisfaction has fallen slightly according to the latest UKCSI, but the sector is still ranked second out of 13
UK’s worst street for broadband speed 800 times slower than the fastest
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
Plum users complain about withdrawal issues
The money management app has apologised to customers after deposits and withdrawals were delayed
Customers remain happy with the leisure sector
The sector is the fourth highest rated for customer service in the UK
Customer satisfaction with retail (non-food) sector falls, but remains high
The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011
Morrisons loyalty points go missing
Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK
Customer satisfaction with automotive sector sees slight fall
Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer satisfaction