At a time of acute financial challenge, organisations need to make savings and think hard before making any new investment. It can be tempting to see customer service as a cost centre - an opportunity to make savings which quickly…
By Jo Causon, CEO, The Institute of Customer Service As lockdown restrictions continue to ease and more and more businesses open their doors, the lasting impact of the Covid-19 crisis on the customer experience environment is becoming clear. The results…
The Covid-19 crisis has tested organisationsā agility, flexibility and innovation as never before: some organisations have planned and adapted better than others. In the evolving ānew normalā business environment these attributes will be crucial in determining whether organisations succeed, or…
After five successive drops āstretching back over a period of two and half years" the time has surely come for organisations to reverse this decline and get satisfaction back on an upwards curve.
The company decided to compensate customers after acknowledging a previous mistake
The bakery firm is partnering with Just Eat to launch the new service
The new model was crowned best of the automobile bunch at an awards ceremony in London
The problems on 14 January affected Yahoo Mail users, as well as some customers with BT and Sky email addresses
The foreign exchange company has been hit by a ransomware attack that claims to have stolen customer data
The fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegans