The UK Customer Satisfaction Index (UKCSI) shows that customer satisfaction has fallen nationally for the second consecutive year, from 77.9 in July 2013 to 76.3 in July 2014 and is now at its lowest point since 2011.
With UK Customer Satisfaction at it's lowest point since 2011 what can you do to make sure customer service helps your business to succeed?
Simply put, customer service is the sum total of what an organisation does to meet customer expectations and achieve customer satisfaction.
Institute of Customer Service response to the Public Administration Select Committee 'More complaints please!' report
Employee engagement and its influence on customer satisfaction and buying behaviour
A review and summary of evidence given by CEO Jo Causon as a member of the expert witness panel investigating complaints with the Public Administration Select Committee.