7 factors influencing the future of customer service measurement
The Institute's research reveals a number of areas that organisations should measure to gauge customer satisfaction levels
5 priorities for customer service leaders
Management expert Ken Blanchard reveals five service areas that have the power to shape great leaders
6 ways to deliver premium customer service in the face of change
How to ensure your business stays on top of changing customer expectations and developing trends
5 structures for successful customer service
We consider the top factors identified by business leaders as instrumental in enabling excellent customer service
Engaging staff and customers
National Customer Service Week is your chance to highlight why customer service is important to you
Why you should enter the UK Customer Satisfaction Awards
Are you being recognised for great customer service? You should be.
Customer complaints see 8-fold rise on social media
One in four social media users in the UK used platforms such as Facebook, Twitter, Instagram or Google+ to make a complaint over the past 3 months, according to the latest report published by The Institute of Customer Service.
Is it really important for brands to listen to customers?
The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. But are they the right ones?
Ideal Queen’s Speech: recognise importance of good customer service
What's really needed from the Queen's speech
Post-election: focusing politicians on customer service
The election campaign has shown many themes across the parties that are very revealing of politicians thinking when it comes to customer service