Best and worst UK mobile phone providers named
Customer survey shows satisfaction levels are low with Big Four providers
Rail passengers reject call for compulsory reserved seats
Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys
Customers remain satisfied with the leisure sector
Leisure is the fourth highest rated sector for customer service in the UK
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction
In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon the fact that we have expanded the Index to include three new measures that give a richer picture of how organisations are performing.
Customer satisfaction with automotive sector stays above average
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average
Metro Bank users conned out of thousands by sophisticated scam
The bank has refused to provide full refunds, citing 'grossly negligent' customer behaviour
ScotRail commits to improvement plan
Ā£18 million plan aims to improve services for customers
Customer satisfaction with the utilities sector remains low
The sector is ranked twelfth out of 13 in the latest UKCSI
Seeing service with a fresh pair of eyes
Sometimes it's really important to step out of your normal circle of activities and see things from a new perspective.
Celebrating award-winning customer service
The 2019 Customer Satisfaction Awards recognised 16 organisations and individuals from the public, private and voluntary sectors