5 structures for successful customer service
We consider the top factors identified by business leaders as instrumental in enabling excellent customer service
Engaging staff and customers
National Customer Service Week is your chance to highlight why customer service is important to you
UK public sector leaders call for shared vision to improve customer service, despite financial pressures
UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from the Institute.
Cabinet Office Consultation on a new Public Service Ombudsman
Institute of Customer Service response to the Cabinet Office Consultation 'A Public Service Ombudsman'
Is it really important for brands to listen to customers?
The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart of customer service. But are they the right ones?
Jo Causon looks at some of the trends emerging in 2015
Key trends that had started to emerge in 2014 and how we believed they will develop throughout 2015.
Creating a sustainable future: The relationship economy
Customer expectations are certainly continuing to rise and their needs are evolving more rapidly, with convenience, ease of doing business and speed seen as particularly important.
How do you make sure customer service helps your business?
With UK Customer Satisfaction at it's lowest point since 2011 what can you do to make sure customer service helps your business to succeed?
What is Customer Service?
Simply put, customer service is the sum total of what an organisation does to meet customer expectations and achieve customer satisfaction.
Budget 2014: Focus on customer service is central to business competitiveness and growth
The Chancellor George Osborne delivered his Budget Statement to Parliament this week and announced a number of measures to boost business and economic growth.