Retail (non-food) sector stays top of latest UKCSI
The sector remains the strongest in the UK for customer satisfaction
Retail (food) sector remains second for customer satisfaction, despite fall
Iceland topped the UKCSI for the sector with a score of 83.2
Starbucks launches delivery service in London
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Lend a Hand' deal caters towards cash-strapped millennials who are struggling to get on the property ladder
We have to get back to the top of our game in driving the service agenda
We're already nearly a month into 2019, but it feels like a New Year has not brought much that's new -only an intensification of a number of challenges!
First Direct tops UK Customer Satisfaction Index
The company saw off competition from John Lewis and M&S Bank
Poundland product sparks criticism
The Valentine's Day Gift of Nothing has been slammed by environmental campaigners
“No-deal” Brexit could see airline passengers lose out
Airlines have been criticised for withholding information regarding flight cancellations
first direct takes top spot for UK customer satisfaction
Banking provider, first direct, tops the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service, with a customer satisfaction score of 86.7 (out of 100).
High street banks in drive to attract new customers
Competition has led to high street banks offering increasingly generous incentives to attract prospective customers