Seeing service with a fresh pair of eyes
Sometimes it's really important to step out of your normal circle of activities and see things from a new perspective.
Next customers to benefit from tariffs savings
The retailer will cut prices in the event of a no-deal Brexit
Eurostar customers warned not to travel
Delays caused by French customs officers holding industrial action
February footfall among retail shoppers falls again
The number of consumers visiting retail stores fell by 2% year on year
NatWest trials fingerprint debit cards
The new contactless card enables a spend of over Ā£30
Proposed reforms to railways ticketing system
Customers stand to benefit from overhaul of train ticketing system
Customers suffer after Flybmi goes bust
Collapse of the airline leaves some customers out of pocket and in limbo
TransPennine Express first UK train company to adopt WhatsApp
Passengers now have additional customer service channel through which to communicate
Which? urges overhaul of consumer rights systems
The consumer group is advocating widespread change in order to protect the rights of UK customers
Saga in hot water over axed credit card
The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit