Shoppers secretly filmed at major UK stores
Customers were allegedly filmed in order to get them to spend more
Passengers could be weighed before flights
The installation of pressure pads would allow airlines to better account for fuel usage
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction
In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon the fact that we have expanded the Index to include three new measures that give a richer picture of how organisations are performing.
Metro Bank users conned out of thousands by sophisticated scam
The bank has refused to provide full refunds, citing 'grossly negligent' customer behaviour
Blow for TSB savers
The bank is slashing interest rates for Classic Plus Current Account holders to 3% from July
Seeing service with a fresh pair of eyes
Sometimes it's really important to step out of your normal circle of activities and see things from a new perspective.
Next customers to benefit from tariffs savings
The retailer will cut prices in the event of a no-deal Brexit
Eurostar customers warned not to travel
Delays caused by French customs officers holding industrial action
February footfall among retail shoppers falls again
The number of consumers visiting retail stores fell by 2% year on year