Customers overcharged by Ā£24 billion
Citizens Advice calls for consumer compensation following overcharge findings
HMRC cracks down on imitation fraud
Tax authority introduces controls to better protect tax-payers against spoofing crime
Broadband, phone and pay TV firms must tell customers about cheaper deals
A new watchdog ruling aims to tackle 'loyalty penalty'
Consumers wary of depositing large sums with challenger banks
A survey indicates that 47% of digital-only customers keep less than Ā£1,000 in their accounts
Customer satisfaction with the telecommunications and media sector still low
Overall customer satisfaction has improved by 0.2 points year-on-year, but this is still 3.3 points below the UK all-sector average
New railway timetable launched following torrid year
Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways
Metro Bank says customers ‘money safe’ after WhatsApp rumour
Rumours circulating on WhatsApp sparked panic and queues at some London branches as customers rushed to withdraw money
Philip Morris ignites anger with life insurance discount
The cigarette giant may be putting profits above the health of its customers according to health experts
Insurance sector sees increase in customer satisfaction
Overall customer satisfaction has improved by 1.1 points, the biggest year-on-year increase of any sector
Football blunder sees Zavvi score an own goal
Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final