Santander customers faced with interest rate slash
The changes, which will be introduced in May, will also see cashback capped
Consumers warned over fire hazard Christmas tree lights bought online
The majority of products bought online failed compliance checks
UK’s worst street for broadband speed 800 times slower than the fastest
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
Customers remain happy with the leisure sector
The sector is the fourth highest rated for customer service in the UK
SWR strike to cause misery for commuters
The 27-day strike will cause chaos for passengers throughout December
NatWest launches new digital bank
The app-based BĆĀ³ bank will provide users with a number of innovative features
Morrisons loyalty points go missing
Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK
SWR strike set to cause Christmas chaos
The planned strike for much of December will lead to travel upheaval for passengers
Transport sector remains rock bottom for customer satisfaction
A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector average
Gatwick trial aims to improve boarding times
The trial is seeking to improve the customer experience and reduce delays