Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers
National Customer Service Week provides a focal point that should become business as usual
A chance to embed positive change
New Virgin Atlantic Airbus hits luxury heights
The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features
Half a million households and businesses experience slow broadband
Ofcom has revealed that almost 2% of the population are affected by poor broadband connections
Nestle launches range of luxury KitKats
Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations
Thomas Cook collapse causes chaos for customers
The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers
Eversmart Energy collapse leaves customers in the dark
Energy supplier Eversmart Energy confirmed it has ceased to trade, leaving its 29,000 customers without a supplier
Supermarket chains found to mislead customers into spending more money
An investigation by Which? has revealed some of the UK's leading supermarket chains have been offering misleading deals that in fact mean customers spend more money, not less
Vegan fashion on the rise to meet consumer demand
Retailers are responding to customer demand for cruelty-free fashion, with major high-street brands launching 'free-from' clothing and accessory lines
British Airways customers stuck in customer service backlog after error
Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were cancelled