Transport sector remains rock bottom for customer satisfaction
A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below the UK all-sector average
Whirlpool under fire again for faulty dryers
An investigation has found that the organisation tried to 'silence' affected customers and was slow to correct the problem
Gatwick trial aims to improve boarding times
The trial is seeking to improve the customer experience and reduce delays
MPs slam banking IT failures
Treasury Committee report criticises the level of IT failures at banks
QuickQuid collapses, leaving compensation claims up in the air
The UK's biggest payday lender has fallen into administration, leaving thousands of customers in limbo
Fake Amazon reviews risk misleading consumers
Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
BT back on the high street with customer service also returning to the UK
Company to co-brand stores with EE and repatriate support centres
Vodafone customers hit by bills of up to £10,000 following error
Vodafone customers unable to reach operator after incorrect roaming charges applied
Millions of UK customers overcharged for home and car insurance
Increased insurance premiums after renewals costing £200 extra per person a year on average
Thomas Cook customers may have to wait several weeks for refunds
A large number of customers are unlikely to receive their money back before December