Lloyds introduces highest overdraft rate to date
The new overdraft rate of up to 49.9% will affect customers with poor credit scores
Now’s the time for a service excellence reset to drive satisfaction back up
After five successive drops “stretching back over a period of two and half years" the time has surely come for organisations to reverse this decline and get satisfaction back on an upwards curve.
Greggs kicks off nationwide delivery service
The bakery firm is partnering with Just Eat to launch the new service
Santander customers faced with interest rate slash
The changes, which will be introduced in May, will also see cashback capped
Consumers warned over fire hazard Christmas tree lights bought online
The majority of products bought online failed compliance checks
UK’s worst street for broadband speed 800 times slower than the fastest
In many cases, consumers faced with slow broadband speeds are being hindered by a lack of awareness
Customers remain happy with the leisure sector
The sector is the fourth highest rated for customer service in the UK
SWR strike to cause misery for commuters
The 27-day strike will cause chaos for passengers throughout December
NatWest launches new digital bank
The app-based Bó bank will provide users with a number of innovative features
Morrisons loyalty points go missing
Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK