New railway timetable launched following torrid year
Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways
Football blunder sees Zavvi score an own goal
Online retailer apologises after customers mistakenly told they had won a VIP trip to Champions League Final
Rail passengers reject call for compulsory reserved seats
Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys
Automatic compensation for broadband customers
Five broadband and landline providers will now compensate customers automatically when services fall short
Banks hit by increased customer complaints
The rate at which the Ombudsman has found in favour of customers has doubled in a year
Saga in hot water over axed credit card
The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit
Poundland product sparks criticism
The Valentine's Day Gift of Nothing has been slammed by environmental campaigners
Just Eat in the firing line over allergens and hygiene
Restaurants listed on the platform have been providing incorrect allergens information €“ while over 100 have hygiene ratings of zero
Starling to review data policy after complaint
A customer complained that his passport details were shared with him on a URL
A sticking plaster doesn’t fix a broken leg
Organisations may be better dealing with issues & complaints, but they are not dealing with systemic problems. It's a little bit like trying to use a sticking plaster to fix a broken leg.