Morrisons loyalty points go missing
Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in the UK
Three Mobile outage leaves customers frustrated
A network outage affected tens of thousands of users
Monzo rethinks its Plus account
The app-based bank's fee-charging packaged account is no longer available to new customers
Thomas Cook collapse causes chaos for customers
The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers
British Airways customers stuck in customer service backlog after error
Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were cancelled
£228 million worth of products left at click-and-collect points due to understaffing
Poor experiences at in-store click-and-collect points are leaving the high street out of pocket
Record number of betting complaints
2018 saw a record number of complaints by gamblers against betting firms
Major power cut disrupts transport and homes
Nearly one million people disrupted by a major power outage across England and Wales
Passengers face Heathrow disruption
Thousands of customers were affected despite planned strikes being averted
EE hit with fine after texting customers without consent
ICO imposes penalty after ruling that company disregarded direct marketing rules