business Archives ⋆ Page 4 of 4 ⋆ Institute of Customer Service

Third of shop staff could quit jobs after assaults and abuse amid surge in verbal and physical attacks

November 13, 2023
The Institute of Customer Service

The Institute's latest Service with Respect research and open letter from UK businesses and Parliamentarians was covered in the Daily Mail, with comments by CEO Jo Causon. Research reveals that one in three public-facing workers are thinking of leaving their…

The Telegraph: Self-checkouts to wipe out hundreds of Christmas jobs

October 30, 2023
The Institute of Customer Service

The Institute's CEO Jo Causon comments in an article focused on the rise of self-checkout machines in supermarkets, where she calls for UK businesses to invest in both technology and staff when it comes to their service offerings.

BBC Radio 5 Wake up to Money: Jo Causon as business guest

October 26, 2023
The Institute of Customer Service

Jo Causon was the business guest on BBC Radio 5's Wake up to Money, commenting on the latest business news and giving a view on the future of customer service in an increasingly digital world.

Sign up to our newsletter