The 2014 Annual Conference from the Institute of Customer Service
The Institute of Customer Service Annual Conference has become a key fixture for all those wishing to gain insight and knowledge about customer service innovations and best practice.
Are you being engaged? (2014)
Employee engagement and its influence on customer satisfaction and buying behaviour
Meeting the cost of social care: the role of customer service standards in promoting quality and value for money
Much of the debate following the budget has focused on whether the government has struck the right balance between stimulating growth and controlling the deficit, which is critical given the challenging times in which we live.