In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon the fact that we have expanded the Index to include three new measures that give a richer picture of how organisations are performing.
Sometimes it's really important to step out of your normal circle of activities and see things from a new perspective.
Oil giant takes on 'big six' suppliers
Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
The number of consumers visiting retail stores fell by 2% year on year
We're already nearly a month into 2019, but it feels like a New Year has not brought much that's new -only an intensification of a number of challenges!
A report has highlighted the risks of a society where bank notes and coins are no longer used
The productivity debate has significantly risen up the political and business agenda. There are different views on what drives productivity, but understanding it is vital to improving living standards and achieving sustainable economic growth.
Multi-million pound investment will see staff reaching out to customers on the terminal floor
From simple robotics to speed up a process, right through to intelligent AI that can learn for itself and make decisions, technology is reshaping our world and the way that businesses operate.