benchmark Archives ⋆ Institute of Customer Service

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Building a legacy based on service excellence

August 9, 2024
Jo Causon

I’m sure many of you have been glued to the Olympics in recent weeks, cheering on and celebrating our nation’s top athletes – and it’s of course been great to see Team GB doing so well. No doubt, these athletes…

Product Launch: our Trust Index (1 Nov 2022)

October 13, 2022
The Institute of Customer Service

In these testing times, trust has never been more fundamental to driving satisfaction and loyalty with your customers. Following feedback and requests from our members on their desire to address this, we are launching a new product. Please join…

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