Social Media House Rules

Our feeds provide a place to discuss Institute and industry initiatives, activities and themes which affect customer service professionalism and improved business performance.

The following guidelines are put in place to help provide a quality environment for discussions to take place. By using or accessing one of our profiles you agree to comply with the Terms and Conditions of the platform as described in the official terms of use for LinkedIn, twitter, facebook and Youtube.

We are looking forward to hearing from you and ask that you post in English. Please note that the postings do not necessarily reflect the opinions of the Institute of Customer Service its team members or associated parties. The Institute of Customer Service can neither condone nor confirm the accuracy of such posts.

We regularly review all posts and aim to respond to comments and suggestions as soon as possible. Profiles will be managed during UK working business hours: 9am-5pm, Monday – Friday (not including bank holidays).

We reserve the right to remove any posts that don’t adhere to our guidelines or that we deem to be potentially inappropriate or offensive to the public.

Specifically, we do not tolerate the following in posts:

• Fraudulent, deceptive, misleading or unlawful

• Abusive, threatening or malicious, attacking others

• Violations of any intellectual property rights

• Spamming in nature

We thank you for your continued support.