Utilities sector

The utilities sector in the UK, encompassing electricity, gas, and water services, plays a critical role in supporting the country’s infrastructure and economy. It operates within a highly regulated environment, ensuring affordability, sustainability, and reliability for consumers while meeting stringent environmental and performance standards. The sector faces unique challenges, such as transitioning to renewable energy, addressing climate change, and managing ageing infrastructure, all while maintaining excellent customer service. As customer expectations evolve, utilities must innovate and adopt new technologies to improve efficiency, reduce costs, and enhance the customer experience