How we're transforming the Public Services (National) sector
We collaborate with numerous businesses in the public services (national) sector to enhance their customer service. Explore their experiences below.
General Medical Council on membership and ServiceMark with Distinction
Colin Salmon, Contact Center Manager at the General Medical Council talks about their membership journey and achieving Service Mark accreditation…
General Medical Council on membership and ServiceMark with Distinction
Colin Salmon, Contact Center Manager at the General Medical Council talks about their membership journey and achieving Service Mark accreditation with Distinction.
Recommended Public Services (National) sector metrics
Broken Promises and Lifetime Value
Investing in service reduces service failures and increases customer lifetime value.
CSAT and Retention
Investing in service improves customer satisfaction, drives retention, and ultimately boosts revenue.
Employee Engagement ROI
Investing in employee engagement reduces sick leave and staff turnover, saving costs and increasing ROI.
Marketing Spend and Conversion Rates
Investing in service through improved marketing boosts conversion rates and revenue.
Outbound Service and Sales
Investing in outbound customer service drives additional revenue through upselling and retention.
Resolution Time and Compensation
Investing in faster complaint resolution reduces compensation costs, enhancing customer satisfaction.
Retention and A/B Testing
Investing in service strategies through A/B testing enhances retention rates, increasing revenue.
Savings from Failure Demand
Investing in first-time fix improvements reduces failure costs, enhances efficiency, and boosts customer satisfaction.
Technology and Cost Reduction
Investing in technology improve customer experience, automates tasks, and reduces operational costs, enhancing customer satisfaction.
Value of Word of Mouth
Investing in service sustains quality, preserving word-of-mouth reputation and driving continued revenue growth.
