ROI Toolkit

Automotive sector

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How we're transforming the Automotive sector

The Institute is doing some great things in the Automotive sector, hear from some people below...

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Recommended Automotive sector metrics

A/B testing v Retention/Churn

A/B testing v Retention/Churn

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Marketing spend v conversion rate

Marketing spend v conversion rate

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Increase Revenue Metrics

A/B testing v Retention/Churn

A/B testing v Retention/Churn

Broken Promises v Lifetime Value

Broken Promises v Lifetime Value

Collect CSAT/NPS data

Collect CSAT/NPS data

CSAT/NPS v Retention/Churn

CSAT/NPS v Retention/Churn

Customer Lifetime Value

Customer Lifetime Value

Debt Resolution v Customer Lifetime Value

Debt Resolution v Customer Lifetime Value

Marketing spend v conversion rate

Marketing spend v conversion rate

Outbound service v increased sales

Outbound service v increased sales

Word of Mouth (SME)

Word of Mouth (SME)

Reduce Cost Metrics

Complaints Handling

Complaints Handling

CSAT (Regulated)

CSAT (Regulated)

Employee Engagement v Reduced Costs + CSAT

Employee Engagement v Reduced Costs + CSAT

Failure Demand Reduction

Failure Demand Reduction

Resolution v Compensation

Resolution v Compensation

Technology v Cost reduction

Technology v Cost reduction

Other sectors

Man in coffee shop holding a tablet smiling

Insurance

Business Services

Business Services

Construction & Real Estate

Construction & Real Estate

More sectors
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