HMRC cracks down on imitation fraud
Tax authority introduces controls to better protect tax-payers against spoofing crime
New railway timetable launched following torrid year
Train companies have stepped up efforts to minimise disruption from rescheduling in light of the worst year on record for the railways
Philip Morris ignites anger with life insurance discount
The cigarette giant may be putting profits above the health of its customers according to health experts
Best and worst UK mobile phone providers named
Customer survey shows satisfaction levels are low with Big Four providers
Consumers stockpile food in preparation for no-deal
Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
NatWest trials fingerprint debit cards
The new contactless card enables a spend of over Ā£30
Banks hit by increased customer complaints
The rate at which the Ombudsman has found in favour of customers has doubled in a year
We have to get back to the top of our game in driving the service agenda
We're already nearly a month into 2019, but it feels like a New Year has not brought much that's new -only an intensification of a number of challenges!
Discount supermarkets report growth over festive period
The likes of Aldi and Lidl recorded significant sales increases in the 12 weeks preceding January
We have to get AI right from the outset, otherwise we’re building trouble for the future
From simple robotics to speed up a process, right through to intelligent AI that can learn for itself and make decisions, technology is reshaping our world and the way that businesses operate.