New Virgin Atlantic Airbus hits luxury heights
The new Airbus A350-1000 features an interior revamp and several innovative customer-friendly features
Harnessing the Power of Customer Service
Kendal Morris, General Manager Customer & Social Delivery at SP Energy Networks, describes how their membership with The Institute of Customer Service helped the organisation create a culture shift that enhanced customer service levels.
Nestle launches range of luxury KitKats
Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations
Video: Landmark on membership and The Academy
Head of Client Services at Landmark, Abby Gollicker talks passionately about their approach to customer service and the part The Institute plays in helping them set the standard.
Supermarket chains found to mislead customers into spending more money
An investigation by Which? has revealed some of the UK's leading supermarket chains have been offering misleading deals that in fact mean customers spend more money, not less
£228 million worth of products left at click-and-collect points due to understaffing
Poor experiences at in-store click-and-collect points are leaving the high street out of pocket
Fire-risk fridges and freezers still being sold to public
Consumers must be 'vigilant' and avoid these appliances, says Which?
Mobile banking will overtake branch visits within two years
New research suggests branch visits will continue to fall in the face of app-based banking
Social Housing – Getting a better deal for tenants
This meeting was held to discuss how customer service in the social housing sector can be improved.
Customers steering clear of high street due to Brexit uncertainty
Footfall at UK stores falls to its lowest point since January 2013