Lloyds introduces highest overdraft rate to date
The new overdraft rate of up to 49.9% will affect customers with poor credit scores
How TrainingMark helped improve Pension Protection Fund’s customer experience and business performance
Watch Trevor Davis, Deputy Head of Operations, describe how Pension Protection Fund’s training programme, accredited by The Institute, has equipped their employees with the right knowledge and skills to encourage customer service excellence.
Santander customers faced with interest rate slash
The changes, which will be introduced in May, will also see cashback capped
Burger King grilled over new plant-based burger
The fast food outlet's Rebel Whopper burger isn't suitable for vegetarians or vegans
Video: Bobst on creating a customer-centric culture
Alan Letford, Head of Customer Care, shares his experience of using Business Benchmarking to identify key areas for improvement and embed a culture of excellent customer service at Bobst.
Consumers warned over fire hazard Christmas tree lights bought online
The majority of products bought online failed compliance checks
SWR strike set to cause Christmas chaos
The planned strike for much of December will lead to travel upheaval for passengers
Fake Amazon reviews risk misleading consumers
Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
The rising cost of a poor people strategy
We find issues all along the recruitment-retention-development continuum. Each element is equally important for a rounded people strategy, but recruitment issues are perhaps the biggest concern.
BT back on the high street with customer service also returning to the UK
Company to co-brand stores with EE and repatriate support centres