Public Affairs
As the professional body for customer service, we work to ensure parliamentarians, policymakers and regulators recognise the vital importance of customer service in boosting the UK economy. We work to…
Speaking Engagements
Our CEO, Jo Causon, is regularly invited to give keynote speeches at conferences. Jo is an experienced and passionate speaker on the vital importance of customer service for organisations and…
Press Office
We support journalists with high-quality insight and expert independent commentary on issues relating to the customer, and how business and public bodies serve theirs. Customer service is a key differentiator…
Media & Public Affairs
We improve understanding of the importance of customer service and how it impacts business performance. We work with broadcast and broadsheet media, the business press and trade titles who want…
TrainingMark
Accreditation demonstrates that your training courses meet national standards for customer service, as independently recognised by the Institute of Customer Service As with all accreditations from the Institute, we conduct…
Training
Professionalise your service offering with our high-quality training programmes, available exclusively to our organisational members. Choose from our comprehensive suite of workshops and courses, or we can develop new content…
The Academy
We provide additional services to our members including end-to-end delivery to support your recruitment, development and retention. We can support your long-term vision and strategy and improve your organisational performance…
ServCheck
During these challenging times and with ever-growing customer expectations, it is especially important to uncover your employee’s perspective on improving delivery of customer experience. Your teams are critical to the…
Professional Qualifications
Whether your goal is to upskill employees across core competencies or to build a coaching culture within your organisation, our suite of professional qualifications provides you with the tools you…
Management Qualifications
Our Customer Service Management Qualification is a popular specialised programme aimed at enhancing the skills and effectiveness of customer service managers. It provides a comprehensive blend of theory, strategy, and…