NCSW 2021
For NCSW's Thursday theme of Strategy and Leadership we asked some of our Vice Presidents, to record their leadership insights to share with you...
NCSW Webinar: Service with Respect
For Wednesday's Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea, Director of Customer Service & Service Delivery at NewDay; Kathryn…
The customer service agenda must be embedded in procurement processes
By Jo Causon, CEO, The Institute of Customer Service Nearly every business works with a range of suppliers on whom they depend for materials, products or services and the recent…
Delivering excellent customer service through procurement
On the 24th September, we launched our latest Breakthrough Research*: The Procurement Partnership – Developing relationships to deliver excellent customer service though procurement. The key purpose of the research is…
The Procurement Partnership – Research Launch
Watch below the Breakthrough Research Launch on The Procurement Partnership: developing relationships to deliver excellent customer service through procurement. Institute's CEO, Jo Causon and Head of Research & Insight, Brian…
This crisis presents an opportunity to revitalise our local town centres
By Jo Causon, CEO, The Institute of Customer Service Over six months on, the impact of the Coronavirus pandemic continues to send shockwaves through our economy, not least our traditional…
AGM 2020 Livestream
Our AGM will be livestreamed here. You will need to have registered to attend and be logged in to your account.
Service Central to economic recovery – Interview with Alison Jones, Groupe PSA
Extract from Customer Focus Magazine: Issue 29 (May/June 2020) It’s the fourth week of lockdown, and the economic impact of the coronavirus is starting to be calculated. The Office For…
The Annual Conference and UK Customer Satisfaction Awards 2020
Extract from Customer Focus Magazine: Issue 29 (May/June 2020) As those who regularly attend our Annual Conference will all know, this special get together of members, plus those of the…