Head to Head with Liz Fairburn (Department for Work and Pensions)
Liz Fairburn, Customer Experience Director at the Department for Work and Pensions, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head…
Head to Head with Ailsa King (Marsh McLennan)
Ailsa King, Chief Client Officer of Marsh McLennan, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series to…
Head to Head with Andy Morris (Cirencester Friendly Society)
Andy Morris, CEO of Cirencester Friendly Society, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series to…
Webinar: Head to Head with Andrew Miller (Motability Operations Group Plc)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Andrew Miller, Group CEO,…
Head to Head with Chris Wright (Nottingham Trams Ltd)
Chris Wright, Managing Director at Nottingham Trams Ltd, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series to…
Head to Head with Phil McGilvray (TDX Group)
Philip McGilvray, Managing Director Debt Services at TDX Group, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head…
Head to Head with Francesca Rea (New Day)
Francesca Rea, Director of Customer Service & Service Delivery at NewDay, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to…
Head to Head with David Roberts (Nu-Heat)
David Roberts Managing Director at Nu-Heat, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series to discuss leadership…
Webinar: Head to Head with Baroness Bennett (Green Party Peer)
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent guest was Baroness Bennett, Green Party…
Head to Head with Jo Upward (Platform)
Jo Upward, Managing Director at Platform Group, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series to…