The current economic environment is presenting different challenges to customers and employees alike. Equipping leaders and managers with the skills and knowledge to support their teams assist customers in vulnerable…
Watch the UK Customer Service Index July 2022 webinar launch below ?. The Instituteās Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the latest…
New legal protections for customer-facing workers - which we have been campaigning for through our Service with Respect initiative - have come into force as of July 2022. The new…
Now is a great opportunity for you to increase loyalty, recommendation and revenue through your existing customer base.
Talking to members, I know I am not alone in feeling concerned for the future of our nation. We are faced with a catalogue of issues: skills shortages after pandemic…
In the current environment, many organisations are reviewing the journeys they take their customers on, seeing what works and what to change in order to service customers in the future…
It has been a really testing couple of years for individuals, families and businesses ā and the service industry has performed wonders to keep things going. Without doubt, the true…
Our additional Business Benchmarking analysis enables you to make effective data-driven action-plans. It helps you dig deeper into the performance of different customer segments, makes sense of customer feedback and…
Recent headlines bring into sharp focus that we are living through one of the mostĀ volatile periods in history. In addition to the challenges post-Covid and the escalating cost of living…
Join us for the member-only launch webinar of the latest UK Customer Satisfaction Index (UKCSI), where we share the highlights and analysis of the current state of customer satisfaction. Our…